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Apr 22, 2020

In this episode we discuss the origins of branding from the 19th century and how ranchers used branding irons to establish ownership and identify their cattle. We talk about why branding is so critical when starting and running a business and I share with you three ways you can ensure your audience forms an...

Apr 8, 2020

Increasing the customer service experience begins with better understanding the customer journey so that you can guide them through that process in the hopes you get them to the coveted last step where they form an emotional connection to you and your company.